LOS ANGELES--(BUSINESS WIRE)--Dec 18, 2024--
Broadvoice, a leading global customer experience technology provider, announced today that its CCaaS platform, GoContact, received the 2024 Customer Experience Innovation Award.
kAm!C6D6?E65 3J %|r’D r&$%~|t# >282K:?6[ E96 2H2C5 C64@8?:K6D 36DE\:?\4=2DD D@=FE:@?D E92E D6E E96 DE2?52C5 7@C 56=:G6C:?8 6I46AE:@?2= 4FDE@>6C 6IA6C:6?46D 24C@DD 2== 492??6=D[ :?4=F5:?8 D@4:2= >65:2] %9:D :D E96 D64@?5 J62C :? 2 C@H v@r@?E24E H2D C64@8?:K65 H:E9 E96 5:DE:?4E:@?]k^Am
kAm“(6’G6 56D:8?65 v@r@?E24E D@ 3FD:?6DD6D 42? 677@CE=6DD=J 4@??64E H:E9 E96:C 4FDE@>6CD @? E96:C AC676CC65 492??6=D[” D2:5 y@ã@ r2>2C2E6[ r9:67 %649?@=@8J ~77:46C 2E qC@25G@:46] “(:E9 2 D:?8=6 C6A@CE:?8 :?E6C7246 E@ 2446DD 2?2=JE:4D 2?5 2 4FDE@>6C’D 4@>A=6E6 9:DE@CJ 24C@DD 2== 492??6=D[ :E’D ?6G6C 366? 62D:6C E@ 56=:G6C E96 A6CD@?2=:K65[ :?DE2?E2?6@FD 2?5 D62>=6DD 6IA6C:6?46D E92E E@52J’D 4@?DF>6CD 56>2?5]”k^Am
kAmk2 9C67lQ9EEADi^^4ED]3FD:?6DDH:C6]4@>^4E^r%n:5lD>2CE=:?<U2>AjFC=l9EEADTbpTauTau3C@25G@:46]4@>Tau8@4@?E24ETauU2>Aj6D966Eldc`eg_ffU2>Aj?6HD:E6>:5la_ac`a`gedff_gU2>Aj=2?l6?\&$U2>Aj2?49@Clv@r@?E24EU2>Aj:?56IlaU2>Aj>5dla6523d66adeg7bhdcfaggch6f6`fbdf_Q C6=lQ?@7@==@HQ D92A6lQC64EQmv@r@?E24Ek^2m :D 2 3C62<E9C@F89 4=@F5\?2E:G6 4@?E24E 46?E6C E92E 4@>3:?6D 25G2?46D :? 4@>AFE:?8— E96 4=@F5[ 4@?E2:?6CD[ >:4C@D6CG:46D[ px[ (u|[ p5G2?465 p?2=JE:4D 2?5 >@C6—:?E@ 2? 277@C523=6 2?5 28:=6 @>?:492??6= D@=FE:@?] xE 56=:G6CD E96 A6CD@?2=:K65 2?5 @AE:>:K65 6IA6C:6?46D 4FDE@>6CD 6IA64E 3J F?:7J:?8 :?E6C24E:@?D :?E@ 2 D:?8=6 D@=FE:@? 2?5 AC@G:5:?8 2446DD E@ @>?:492??6= 52E2 2?5 2?2=JE:4D E@ @AE:>:K6 4FDE@>6C 2?5 286?E D2E:D724E:@?]k^Am
kAmr=:6?ED FD:?8 v@r@?E24E C68F=2C=J 6IA6C:6?46 2 a_T =:7E :? @A6C2E:@?2= 677:4:6?4J H9:=6 C65F4:?8 6>A=@J66 677@CE[ EC2:?:?8 E:>6 2?5 5@H?E:>6] %9:D :>AC@G6>6?E :? 677:4:6?4J =625D E@ 9:896C 4FDE@>6C D2E:D724E:@?[ D:8?:7:42?E D2G:?8D 2?5 2 9:89 C6EFC? @? :?G6DE>6?E]k^Am
kAmk6>m“k^6>m r@?8C2EF=2E:@?D E@ qC@25G@:46 7@C C646:G:?8 2 a_ac rFDE@>6C tIA6C:6?46 x??@G2E:@? pH2C5] v@r@?E24E 92D 366? D6=64E65 7@C D6EE:?8 E96 DE2?52C5 :? 56=:G6C:?8 H@C=5\4=2DD 4FDE@>6C 6IA6C:6?46D 24C@DD 2== 492??6=D[” D2:5 k2 9C67lQ9EEADi^^4ED]3FD:?6DDH:C6]4@>^4E^r%n:5lD>2CE=:?<U2>AjFC=l9EEATbpTauTau3=@8]E>4?6E]4@>Tau3=@8TauC:49\E69C2?:TauU2>Aj6D966Eldc`eg_ffU2>Aj?6HD:E6>:5la_ac`a`gedff_gU2>Aj=2?l6?\&$U2>Aj2?49@Cl#:49Z%69C2?:U2>Aj:?56IlbU2>Aj>5dlg`5ahhe`4cdf2e`2a`fe`b357g4agdf`Q C6=lQ?@7@==@HQ D92A6lQC64EQm#:49 %69C2?:k^2m[ rt~ @7 %|r k6>m] “k^6>m (6’C6 A=62D65 E@ C64@8?:K6 E9:D 249:6G6>6?E 2?5 <?@H H6 H:== 4@?E:?F6 E@ D66 8C62E :??@G2E:@? 7C@> qC@25G@:46 :? a_ac 2?5 36J@?5 k6>m]”k^6>mk^Am
kAmk6>mp3@FE qC@25G@:46k^6>mk^Am
kAmqC@25G@:46 D:>A=:7:6D 4@>>F?:42E:@?D 7@C >:5\>2C<6E 3FD:?6DD6D H:E9 4=@F5 4@>>F?:42E:@?D D@=FE:@?D E92E 56=:G6C 6?E6CAC:D6\4=2DD 762EFC6D 2D 2? 277@C523=6 >2?2865 D6CG:46] qC@25G@:46’D F?:7:65 4@>>F?:42E:@?D 2D 2 D6CG:46 2?5 @>?:492??6= 4@?E24E 46?E6C 2D 2 D6CG:46 D@=FE:@?D 2C6 3F:=E @? AC@AC:6E2CJ E649?@=@8J A=2E7@C>D[ 8:G:?8 E96 4@>A2?J 4@>A=6E6 4@?EC@= E@ >66E 4FDE@>6CD’ 6G@=G:?8 ?665D] qC@25G@:46 :D 2=D@ <?@H? 7@C :ED :?5FDECJ\=625:?8 :?DE2==2E:@?[ DFAA@CE 2?5 E96 2H2C5\H:??:?8 qC@25G@:46 $F446DD !C@8C2>] (:E9 ?6EH@C< 2DD6ED 2?5 4FDE@>6CD DA2??:?8 7@FC 4@?E:?6?ED[ qC@25G@:46 5C:G6D 4@==23@C2E:@? 2?5 4@>>6C46 24C@DD E96 8=@36] u@C >@C6 :?7@C>2E:@?[ G:D:E k2 9C67lQ9EEADi^^4ED]3FD:?6DDH:C6]4@>^4E^r%n:5lD>2CE=:?<U2>AjFC=l9EEADTbpTauTau3C@25G@:46]4@>TauU2>Aj6D966Eldc`eg_ffU2>Aj?6HD:E6>:5la_ac`a`gedff_gU2>Aj=2?l6?\&$U2>Aj2?49@Cl3C@25G@:46]4@>U2>Aj:?56IlcU2>Aj>5dl7c3haee6h_ahe2d6`7f2b35`b4h364a7Q C6=lQ?@7@==@HQ D92A6lQC64EQm3C@25G@:46]4@>k^2m]k^Am
kAmk6>mp3@FE r&$%~|t#k^6>mk^Am
kAm$:?46 `hga[ k2 9C67lQ9EEADi^^4ED]3FD:?6DDH:C6]4@>^4E^r%n:5lD>2CE=:?<U2>AjFC=l9EEATbpTauTau4FDE@>6C]E>4?6E]4@>TauU2>Aj6D966Eldc`eg_ffU2>Aj?6HD:E6>:5la_ac`a`gedff_gU2>Aj=2?l6?\&$U2>Aj2?49@Clr&$%~|t#U2>Aj:?56IldU2>Aj>5dl22_7`fb4_g_6afea5b`244gh`4af4bc`Q C6=lQ?@7@==@HQ D92A6lQC64EQmk6>mr&$%~|t#k^6>mk^2m >282K:?6 W7@C>6C=J k6>mrFDE@>6Ck^6>mk6>mx?E6C24E:@? $@=FE:@?Dk^6>m X 92D 366? E96 G@:46 @7 E96 4FDE@>6C 6IA6C:6?46[ 42==^4@?E24E 46?E6C[ r#| 2?5 E6=6D6CG:46D :?5FDEC:6D] k6>mr&$%~|t#k^6>m 92D 96=A65 E96 :?5FDECJ 86C>:?2E6[ 8C@H[ >2EFC6 2?5 AC@DA6C[ 2?5 92D D6CG65 2D E96 =625:?8 AF3=:42E:@? :? 96=A:?8 E96D6 :?5FDEC:6D E92E 92G6 925 DF49 2 A@D:E:G6 :>A24E @? E96 H@C=5 64@?@>J E@ 4@?E:?F6 E@ E9C:G6] %9C@F89 2 4@>3:?2E:@? @7 @FEDE2?5:?8 2?5 4FEE:?8\6586 @C:8:?2= 65:E@C:2=[ :?5FDECJ G@:46D[ :?\56AE9 =23 C6G:6HD 2?5 E96 C64@8?:E:@? @7 E96 :??@G2E:G6 =6256CD :? >2?286>6?E 2?5 E649?@=@8J E9C@F89 @FC 9:89=J G2=F65 2H2C5D[ k6>mr&$%~|t#k^6>m DEC:G6D E@ 4@?E:?F6 E@ 36 E96 AF3=:42E:@? E92E 9@=5D E96 BF2=:EJ 32C 9:89 7@C E96 :?5FDECJ] !=62D6 G:D:E k2 9C67lQ9EEADi^^4ED]3FD:?6DDH:C6]4@>^4E^r%n:5lD>2CE=:?<U2>AjFC=l9EEADTbpTauTauHHH]4FDE@>6CK@?6be_]4@>TauU2>Aj6D966Eldc`eg_ffU2>Aj?6HD:E6>:5la_ac`a`gedff_gU2>Aj=2?l6?\&$U2>Aj2?49@Cl9EEADTbpTauTauHHH]4FDE@>6CK@?6be_]4@>TauU2>Aj:?56IleU2>Aj>5dl4`6h4b55d4a6d_e6g_h7fheg6f67`7f5Q C6=lQ?@7@==@HQ D92A6lQC64EQm9EEADi^^HHH]4FDE@>6CK@?6be_]4@>^k^2m]k^Am
kAm':6H D@FC46 G6CD:@? @? k2 9C67lQ9EEAi^^3FD:?6DDH:C6]4@>Qm3FD:?6DDH:C6]4@>k^2mik2 9C67lQ9EEADi^^HHH]3FD:?6DDH:C6]4@>^?6HD^9@>6^a_ac`a`gedff_g^6?^Q C6=lQ?@7@==@HQm9EEADi^^HHH]3FD:?6DDH:C6]4@>^?6HD^9@>6^a_ac`a`gedff_g^6?^k^2mk^Am
kAmr~}%pr%i |65:2 r@?E24Ek^Am
kAmz:>36C=J (2Jk^Am
kAms:C64E@C[ |2C<6E:?8 $EC2E68J 2?5 ~A6C2E:@?Dk^Am
kAmqC@25G@:46k^Am
kAmhf_]agh]_gdck^Am
kAmk2 9C67lQ>2:=E@i<:>36C=JHo3C@25G@:46]4@>|:496==6Qm<:>36C=JHo3C@25G@:46]4@>|:496==6k^2m r@??@==Jk^Am
kAm$6?:@C |2C<6E:?8 |2?286Ck^Am
kAm%|rk^Am
kAma_b\gda\eg__[ 6IE] `f_k^Am
kAmk2 9C67lQ>2:=E@i>4@??@==JoE>4?6E]4@>Qm>4@??@==JoE>4?6E]4@>k^2mk^Am
kAmzt*(~#si rp{xu~#}xp &}x%ts $%p%t$ }~#%w p|t#xrpk^Am
kAmx}s&$%#* zt*(~#si r~||&}xrp%x~}$ %trw}~{~v* $~rxp{ |tsxp '~x! %t{tr~||&}xrp%x~}$ $~u%(p#tk^Am
kAm$~&#rti qC@25G@:46k^Am
kAmr@AJC:89E qFD:?6DD (:C6 a_ac]k^Am
kAm!&qi `a^`g^a_ac ``i__ p|^sx$ri `a^`g^a_ac ``i_b p|k^Am
kAmk2 9C67lQ9EEAi^^HHH]3FD:?6DDH:C6]4@>^?6HD^9@>6^a_ac`a`gedff_g^6?Qm9EEAi^^HHH]3FD:?6DDH:C6]4@>^?6HD^9@>6^a_ac`a`gedff_g^6?k^2mk^Am
